Mitarbeiter Kundensupport (m/w/d)
Core
Experienced customer support specialist handling inbound inquiries via phone and email for a bicycle retailer, managing orders, complaints, and financing/leasing questions.
Role type
Senior customer support specialist (inbound)
Builds
Customer service interactions and order resolution for a bicycle retail brand
Domain
Retail / Bicycles
Deliverable
client delivery
Required skills
Customer service experience, knowledge of financing and leasing, technical bicycle knowledge, CRM/IT tools proficiency
Preferred skills
Experience in bicycle retail, strong communication skills, empathy, problem-solving orientation
Responsibilities
Consult and support customers via phone and email, process inquiries regarding products, orders, complaints, and financing, provide technical support on bicycles and accessories, collaborate with sales, workshop, and logistics, optimize service processes
