POS Support Representative (basic tech support)
On-site
Core
Provide top-tier customer support for NRS products and services, acting as the voice of customers.
Role type
Customer Service Representative
Builds
Customer support interactions
Domain
Retail / Outdoor apparel
Deliverable
client delivery
Required skills
Problem-solving, computer aptitude, documentation skills, multitasking, phone/email/chat etiquette, schedule flexibility
Preferred skills
Previous customer service experience
Responsibilities
Manage customer accounts to provide information and update records; Identify root causes of issues and execute effective resolutions for complaints
Seniority
Entry-level