Brand Support Technical Representative (French Speaking) -Bosch Support
Core
Provide specialized technical and warranty support for bicycle and e-bike products to retailers, end users, and partners via phone, email, and online channels.
Role type
Technical Support Representative (Bicycle Industry)
Builds
Customer satisfaction and product reliability for bicycle brands
Domain
Consumer Electronics / Bicycle Industry
Deliverable
client delivery
Required skills
French (professional fluency), English, bicycle technology knowledge, warranty claim diagnosis, CRM/ticketing systems, troubleshooting, product assembly/disassembly
Preferred skills
e-bike experience, specialty retail background, product recall support
Technologies
CRM platforms, ticketing systems, digital communication tools
Responsibilities
Handle incoming technical support inquiries, investigate and resolve warranty claims, provide product technical assistance, perform software updates and product assembly, document customer interactions and recurring issues, assist with product recalls.
Seniority
Mid-level, hands-on IC
