Senior Renewals Account Manager
Core
Lead a team of Renewal Operation Analysts to manage the software renewal process from quote to purchase order, securing on-time renewals and optimizing customer relationships.
Role type
Senior IC Renewals Account Manager (Team Lead)
Builds
Renewal revenue and customer retention for enterprise SaaS solutions
Domain
SaaS / Technology Value Optimization (FinOps)
Required skills
People management, Salesforce/CRM proficiency, Objection handling, KPI/SLA tracking, Team training, Cross-functional engagement
Preferred skills
Experience in Operations or Account Management, Bachelor's degree
Technologies
Salesforce
Responsibilities
Supervise Renewal Operation Analysts, Manage renewal process from quote to PO, Engage customers to secure renewals, Handle customer objections, Train team on best practices, Prepare performance reporting for senior management
Seniority
Senior, hands-on IC with team leadership