Senior Renewals Account Manager
Core
Lead a team of Renewal Operation Analysts to manage the software renewal process from quote to purchase order, securing on-time renewals and optimizing customer retention.
Role type
Senior IC Renewals Account Manager (Team Lead)
Builds
Renewal operations and customer retention for enterprise SaaS solutions
Domain
Enterprise Software / IT Asset Management (ITAM) / FinOps
Deliverable
client delivery
Required skills
People management, team supervision, renewal process management, customer objection handling, Salesforce/CRM proficiency, KPI/SLA tracking, reporting to senior management
Preferred skills
Experience in Operations or Account Management, experience in hybrid IT environments
Technologies
Salesforce
Responsibilities
Supervise a team of Renewal Operation Analysts, manage the renewal process from quote to purchase order, engage with customers to secure on-time renewals, act as a point of escalation for customer issues, train the team on renewal best practices, ensure team members meet KPIs and SLAs, prepare performance reporting for senior management
