Customer Success Engineer - II
Core
Troubleshoot and resolve complex technical issues across backend services, APIs, data platforms, UI interactions, and AI-powered solutions for a global enterprise SaaS platform.
Role type
Senior L2 Customer Success Engineer (Technical Support)
Builds
AI-powered revenue enablement platform for global enterprise sales teams
Domain
Enterprise SaaS, AI/ML, Cloud Infrastructure
Deliverable
Production ML models | product features | dashboards & analysis
Required skills
Distributed systems debugging, SQL/NoSQL querying, AI model output validation, SSO/IAM protocols (SAML, OAuth, SCIM), Cloud fundamentals (AWS), Scripting (Python/Bash/SQL), Observability tooling
Preferred skills
Multi-tenant architecture experience, React debugging, Kafka/Kubernetes familiarity
Technologies
AWS (Lambda, CloudWatch, S3, Kafka, Kubernetes), Snowflake, PostgreSQL, MySQL, React, GoLang, Python, REST, GraphQL, gRPC, Datadog, SumoLogic, FullStory, Mixpanel, Metabase, Zipy, Loki, Splunk, Grafana, Wireshark
Responsibilities
Diagnose and debug complex issues across backend, APIs, data flows, and AI components; Write scripts to automate log extraction and issue replication; Build and maintain runbooks and diagnostic frameworks; Collaborate with Engineering and Product to eliminate systemic issues; Analyze AI-driven decision paths and identify anomaly patterns; Provide configuration guidance and technical solutions to customers
Seniority
Mid-level (1-3 years), hands-on IC