Kundenservice-Mitarbeiter, Kundenberater
Core
Providing telephone and written customer service for public transport schedules, operational status, and demand-responsive transport arrangements.
Role type
Customer service representative (public transport)
Builds
Customer support for bus and rail services
Domain
Public transportation
Deliverable
client delivery
Required skills
telephone communication, written communication, demand-responsive transport scheduling, IT first-level support, MS Office
Preferred skills
stress resistance, customer orientation, high-quality service standard
Technologies
MS Office, EDV systems
Responsibilities
Answering telephone and written customer inquiries regarding bus and rail services, providing schedule and operational status information, arranging demand-responsive transport, providing first-level IT support
Seniority
Entry-level