Customer Service Representative (German-speaking)
Core
Provide telephone, live chat, and email support to ensure smooth daily operation of on-demand mobility services for riders and drivers.
Role type
Customer Service Representative (German-speaking)
Builds
On-demand mobility services for hundreds of thousands of riders and drivers across cities in Germany and the UK.
Domain
Public transportation / Mobility technology (via careerplan.io/jobs/8496528002-customer-service-representative-german-speaking-at-via)
Deliverable
client delivery
Required skills
Fluent German (C1/C2), Fluent English (C1/C2), Strong communication, Calm under pressure, Technology-savvy, Flexible scheduling
Preferred skills
None stated
Technologies
Modern IT tools
Responsibilities
Answer customer inquiries via phone, chat, and email; Resolve issues to ensure customer satisfaction; Support drivers and passengers; Work scheduled shifts including nights, Sundays, and holidays.
Seniority
Individual Contributor