Customer Support Agent
Core
Manage key aspects of day-to-day transit operations, providing live troubleshooting decisions and collaborating with operations and product teams to improve services.
Role type
Senior IC customer support agent (live operations)
Builds
Real-time transit operations and service improvements
Domain
Transportation / Mobility
Required skills
Real-time troubleshooting, cross-functional collaboration, operational prioritization, ad-hoc decision making, active listening, creative problem solving, empathy, adaptability, team collaboration
Preferred skills
None stated
Technologies
None stated
Responsibilities
Proactively adjust daily operating plans based on real-time inputs; Prioritize operational issues as a real-time point of contact; Build cross-functional relationships with teams and external partners; Support other business areas including phone and email; Make ad-hoc decisions with little guidance
Seniority
Individual Contributor, operational level