Mitarbeiter IT Support Service Desk (m/w/d)
Core
First-level IT support specialist serving as the primary contact for hardware and software issues, troubleshooting, and incident management for internal users.
Role type
1st Level IT Support Engineer
Builds
IT support services and incident resolution for internal users
Domain
IT Services / Enterprise Support (via careerplan.io/jobs/1663830-mitarbeiter-it-support-service-desk-mwd-at-allane-se)
Deliverable
client delivery
Required skills
IT vocational training or 1st Level Support experience, problem-solving, communication, patience, German (fluent), English (fluent)
Responsibilities
Act as the first point of contact for all IT questions, issues, and disruptions; handle on-site, phone, and written support; log and process service requests and incidents; perform initial fault analysis and provide first-line solutions; escalate complex issues to 2nd Level support; prioritize and classify tickets to meet SLAs.