Mitarbeiter First Level IT-Support (m/w/d)
Hybrid
Core
First Level IT Support serving employees and external partners by resolving IT issues and ensuring smooth IT service operations.
Role type
First Level IT Support Specialist
Builds
IT services and support for employees and external partners
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
IT support in Microsoft 365 environments, IT Service Management systems, Windows OS, network fundamentals (LAN/WAN), Jira, Confluence
Preferred skills
macOS, Linux, ERP systems
Responsibilities
Receive and analyze support requests, resolve issues independently or escalate to Second Level, document incidents and service requests, support IT process standardization
Seniority
Mid-level, hands-on IC