Technical Account Manager (m/w/x) Ost
Core
Providing technical and strategic account management for new and existing clients, including proactive needs analysis, problem-solving, and upselling to optimize IT landscapes. (via careerplan.io/jobs/1636227-technical-account-manager-mwx-ost-at-baseit)
Role type
Senior Technical Account Manager
Builds
Customer-specific IT solutions and optimized IT system landscapes
Domain
IT Infrastructure and Cloud Services
Deliverable
client delivery
Required skills
IT infrastructure expertise, Microsoft technologies (Cloud & On-Premise), project management, resource planning, change request management, workshop facilitation, billing control
Preferred skills
Technical understanding of IT solutions, customer-oriented communication, structured and independent work style
Technologies
Microsoft Cloud, Microsoft On-Premise
Responsibilities
Conduct regular customer meetings and alignment sessions, proactively identify customer needs and solve problems, develop customer-specific IT solutions in collaboration with Key Account Management, manage projects including resource planning and change requests, lead customer workshops, perform quality management and documentation, handle trouble management independently, control billing
Seniority
Senior, hands-on IC