Serviceberater Pkw (m/w/d)
Core
Customer service and repair process management for Mercedes-Benz, XPeng, and Smart vehicles.
Role type
Service Advisor (Automotive)
Builds
Repair workflows and customer satisfaction for automotive clients
Domain
Automotive / After-sales service
Deliverable
client delivery
Required skills
Customer relationship management, Repair process organization, Order and appointment tracking, Quality control, Complaint management, Team leadership
Preferred skills
Automotive industry experience, Experience with Mercedes-Benz/XPeng/Smart vehicles, Market knowledge
Responsibilities
Customer consultation throughout the service process, Organizing repair workflows, Ensuring customer satisfaction and mobility, Tracking orders and appointments, Managing quality control and complaints, Leading the workshop team (via careerplan.io/jobs/1634479-serviceberater-pkw-mwd-at-herbrand-niederrhein-gmbh-co-kg)
