Automotive Service Advisor
Core
Primary point of contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram dealerships, guiding them through maintenance and repair processes.
Role type
Service Advisor
Builds
Maintenance and repair services for Chrysler, Dodge, Jeep, and Ram vehicles
Domain
Automotive retail service
Deliverable
client delivery
Required skills
Customer consultation, repair order documentation, OEM guideline adherence, cost/time estimation, warranty process compliance, vehicle walk-around coordination, dealership DMS proficiency
Preferred skills
Knowledge of Chrysler/Dodge/Jeep/Ram vehicle systems
Responsibilities
Greet customers and consult on vehicle concerns, advise on recommended services, provide cost and time estimates, coordinate with technicians and parts, follow up post-service for satisfaction
Seniority
Individual Contributor, entry to mid-level