Automotive Service Coordinator
Core
Oversee an assigned vehicle service queue from intake to delivery readiness, authorizing repairs and coordinating cross-functional teams to balance quality, turnaround times, and customer commitments.
Role type
Senior IC automotive service operations coordinator
Builds
Efficient vehicle repair workflows and delivery readiness for Clutch's certified vehicle platform
Domain
Automotive after-sales service and vehicle reconditioning
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
automotive systems knowledge, repair process management, queue prioritization, stakeholder liaison, operational documentation, cross-functional coordination, decision-making under pressure, repair authorization, workflow optimization
Preferred skills
service advisor experience, OEM dealership background, specific repair system knowledge (engines, electrical, drivetrain, steering/suspension, brakes, HVAC), warranty administration, production scheduling, fleet operations, supervisory experience
Technologies
repair management software, operational systems, productivity tools, reporting dashboards
Responsibilities
Manage assigned vehicle service queue from intake through completion; Prioritize vehicles based on delivery commitments and operational needs; Review inspection findings and approve repairs within guidelines; Act as primary liaison between Production, Customer Experience, and Delivery teams; Create and manage repair orders accurately; Identify recurring repair trends and workflow inefficiencies to drive continuous improvement
Seniority
Mid-Senior, hands-on IC
