IT Service Delivery Manager (m/w/d)
Core
Ensuring service delivery and quality for clients in the Digital Platform Services portfolio, coordinating internal teams and external partners across Germany and Europe.
Role type
Senior IT Service Delivery Manager
Builds
Managed Services and IT Compliance solutions for enterprise clients
Domain
IT Service Management / Managed Services
Required skills
Service Management, SLA monitoring, process optimization, stakeholder coordination, transition management, governance implementation
Preferred skills
ITIL, SIAM, PRINCE2, COBIT
Technologies
Cloud providers, Data Centers
Responsibilities
Coordinate collaboration between clients, internal teams, and external service providers; Monitor SLA compliance and generate quality reports; Identify and implement process optimizations; Support client transitions and governance implementation; Resolve escalations; Create concepts for Managed Services offerings
Seniority
Senior, hands-on IC