Senior Customer Experience Solution Engineer (m/w/d)
Core
Lead technical PreSales engagements and design holistic Customer Experience (CX) solutions including architecture, data models, and scalable integration approaches for enterprise clients.
Role type
Senior PreSales Solution Engineer (CX)
Builds
End-to-end CX project proposals and architectural designs
Domain
Consulting / Customer Experience Platforms
Required skills
PreSales solution design, CX platform expertise (Salesforce, Microsoft), architectural design, integration design, data modeling, migration strategy, technical workshop facilitation, stakeholder management
Preferred skills
Mentoring, value argumentation, agile backlog management
Technologies
Salesforce, Microsoft CX platforms
Responsibilities
Conduct technical PreSales meetings, design scalable CX architectures, manage complex technical workstreams, translate customer requirements into architectural decisions, lead technical workshops, mentor team members
Seniority
Senior, hands-on IC