Customer Communications Manager - 12 month fixed term contract
Based in Australia
Core
Design and deliver customer journeys and communications across email, SMS, direct mail, and digital channels to support customers through their banking lifecycle.
Role type
Customer Communications Manager
Builds
Customer communications and engagement campaigns
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer journey design, multi-channel communication, copywriting, stakeholder management, CRM platform usage, data-driven insights, project management
Preferred skills
Experience with new technologies, continuous improvement mindset
Responsibilities
Design customer journeys, develop communications across channels, write engaging content, manage communication processes, review performance results, partner with stakeholders
Seniority
Mid-level, hands-on IC
