Presales Consultant (gn) MultiVendor Premium Support
Core
Central interface between customers, sales, and technical teams, developing premium support and service concepts for Public Sector clients.
Role type
Presales Consultant (Public Sector)
Builds
Premium support and service contracts, strategic sales initiatives for mid-market and enterprise segments
Domain
IT Services, Public Sector
Required skills
IT infrastructure knowledge, support models, service organization understanding, customer needs analysis, cross-selling and upselling, contract negotiation, stakeholder management at multiple levels
Preferred skills
Experience in sales, presales, or account management for IT solutions or services
Technologies
N/A
Responsibilities
Consult customers on premium support services and 2nd/3rd-level support contracts, analyze customer requirements to develop individual service solutions, accompany the sales process from initial consultation to contract renewal, create compelling service offers with technical experts, identify cross-selling and upselling opportunities, develop long-term customer relationships and refine sales/presales processes
Seniority
Mid-level, hands-on IC