Cloud Support Specialist (gn)
Core
Provide operational support to sales teams and cloud customers, ensuring smooth onboarding and enabling self-service usage of cloud portals.
Role type
Cloud Support Specialist (Sales Enablement & Customer Onboarding)
Builds
Cloud service adoption and customer enablement for major providers (Microsoft, AWS, Google)
Domain
Cloud Services / SaaS
Deliverable
dashboards & analysis
Required skills
Cloud platform knowledge (Microsoft, AWS, Google), Analytical thinking, Customer onboarding process management, Self-service portal support, Sales support, Training & presentation delivery
Responsibilities
Support sales teams with technical questions, Ensure efficient onboarding and ordering processes for cloud customers, Assist customers with client portal usage and self-service solutions, Handle after-sales customer inquiries, Conduct training sessions and presentations on cloud topics
