Director Client Management
Core
Senior leadership role guiding client managers to retain, grow, and deepen strategic relationships in Merchant Services, Commercial Cards, and Open Account solutions.
Role type
Senior IC client management director (transaction banking)
Builds
Strategic client outcomes and sustainable income growth across transaction banking products
Domain
Financial Services / Transaction Banking / Payments
Deliverable
client delivery
Required skills
Merchant services expertise, people leadership, commercial judgement, stakeholder management, cross-functional collaboration, complex client negotiation, portfolio discipline
Preferred skills
Experience leading multi-product client management teams, cross-product growth strategy, competitive RFP/tender experience, risk and operational resilience knowledge
Technologies
Payment gateways, acquiring systems, card processing platforms, supply chain finance platforms
Responsibilities
Lead and develop client managers across product lines; optimize team activity and align priorities; embed client management disciplines (account planning, forecasting); act as senior specialist in merchant services; partner with Product/Sales/Risk to shape opportunities; own operating rhythm for managed teams; build relationships with internal/external partners
Seniority
Senior, hands-on IC with people leadership
