Modern Workplace Tech Bar Support C - Bristol
Core
Provide enterprise-scale IT support and technical guidance to 65,000 colleagues across Lloyds Banking Group via a community hub (Tech Bar), helping them with work devices, remote connectivity, and technology adoption.
Role type
Senior IC IT Support Engineer (Modern Workplace)
Builds
Support for desktops, laptops, mobile devices, and remote-working technologies for a large banking group
Domain
Financial Services / Enterprise IT Support
Required skills
Windows 11 troubleshooting, Microsoft 365/Teams support, mobile device and BYOD support, desktop/laptop configuration, network issue diagnosis, incident management
Preferred skills
Active Directory, Exchange administration, Microsoft Entra ID/Azure/Intune, ServiceNow, macOS/Jamf
Technologies
Windows 11, Microsoft 365, Microsoft Teams, Active Directory, Exchange, Microsoft Entra ID, Azure, Intune, ServiceNow, Jamf
Responsibilities
Troubleshoot hardware and software issues for desktops, laptops, and mobile devices; assist colleagues with remote-working technologies and connectivity; provide technical guidance and mentoring to junior team members; manage incidents and requests
Seniority
Mid-level, hands-on IC