IT Support Specialist
Core
Provide Level 1 and Level 2 IT support to staff across multiple sites for an aged care and community services organization.
Role type
IT Support Specialist (Level 1/2) (via careerplan.io/jobs/15ed0b72-86c9-4380-a1b7-39a0dd2c999d-it-support-specialist-at-pronia)
Builds
Reliable and secure IT services across all sites
Domain
Aged care, community services, not-for-profit
Required skills
Hardware troubleshooting, software troubleshooting, networking troubleshooting, user access management, IT service desk processes, incident management, Microsoft 365 support, Windows support, Microsoft Teams support, SharePoint support, IT asset management, ticketing systems
Preferred skills
Cybersecurity knowledge, endpoint management, network infrastructure knowledge, IT project support, system upgrades, technology implementations, multi-site support, problem-solving, customer service
Technologies
Microsoft 365, Windows, Microsoft Teams, SharePoint
Responsibilities
Provide responsive Level 1 and Level 2 IT support to staff across PRONIA's sites, resolving ICT incidents and service requests. Liaise with outsourced Managed IT Service Provider and other IT vendors to resolve technical issues. Troubleshoot and resolve hardware, software, networking and user access issues. Manage user accounts, permissions, devices and IT equipment. Assist with the deployment, configuration and maintenance of computers, peripherals, software and other ICT equipment. Monitor, document and escalate incidents and service requests appropriately. Contribute to IT security, data protection, business continuity and compliance requirements. Maintain accurate IT documentation, asset records and knowledge resources.
Seniority
Mid-level, hands-on IC