Customer Success Executive - Vermont
Core
Own retention and growth for a portfolio of complex, high-value accounts by leading value-based account strategy and execution.
Role type
Senior Customer Success Executive (strategic account management)
Builds
Strategic partnerships and value realization for community-based organizations, government agencies, and healthcare organizations
Domain
Social services / Health & Social Services technology
Required skills
Account strategy, executive stakeholder management, retention strategy, renewals and expansion, solution design for complex use cases, cross-functional problem solving, value realization, QBR/EBR delivery, mentoring
Preferred skills
5+ years in customer success or account management, managing a book of business, sustaining large strategic partnerships
Technologies
None explicitly stated
Responsibilities
Own value-based account strategy and execution; lead retention strategy for complex accounts; drive renewals and expansion; design solutions for complex use cases; synthesize data into outcome-driven narratives; solve ambiguous cross-functional problems; mentor junior team members
Seniority
Senior, hands-on IC with mentorship responsibilities