Professional Onsite Support (m/w/d)
Core
Provide onsite IT support at multiple locations, assist end-users with IT applications and systems, and manage hardware installation and rollouts.
Role type
Onsite IT Support Specialist
Builds
IT infrastructure support and user assistance
Domain
IT Services / Enterprise IT (via careerplan.io/jobs/15939-BB-635037-7878-5490-S-professional-onsite-support-mwd-at-rheinmetall-ag)
Deliverable
client delivery
Required skills
Hardware installation, ITIL processes, 2nd Level Support, Project collaboration, Documentation
Preferred skills
Remote support, On-call availability, Weekend/Holiday availability
Technologies
IT applications, IT systems, Hardware
Responsibilities
Conduct and ensure onsite support at multiple locations, Assist end-users with IT application and system usage questions, Install, relocate, and provide hardware at user workstations, Support activities in the IT infrastructure environment, Conduct rollout activities, Document solution descriptions and maintain the knowledge base