Help Desk Analyst
Core
Provide IT help desk support for users and their computer equipment and applications, resolving hardware and software issues. (via careerplan.io/jobs/g3e610be-help-desk-analyst-at-citizens-bank-of-mukwon)
Role type
Help Desk Analyst
Builds
Endpoint systems, printer configurations, and hardware upgrades
Domain
IT Support / Hardware & Software
Required skills
Hardware installation and configuration, software troubleshooting, ticket triage, remote troubleshooting, user education, vendor coordination, documentation
Preferred skills
Technical certifications in a related field
Technologies
Hardware, Incident Management, Support Network
Responsibilities
Answer IT service desk calls and triage incoming tickets; Diagnose and repair laptops, desktops, printers, and peripherals; Build and configure endpoint systems; Coordinate hardware repairs with vendors; Maintain the IT Help Desk knowledge base; Serve on the Incident Management response team and provide 24/7 support.