Mitarbeiter Advanced Resolution Team (m/w/d)
Core
Analyze complex IT incidents, develop sustainable solutions, and implement preventive measures to reduce downtime.
Role type
Senior IC IT Problem Management Engineer
Builds
Service quality and system availability improvements (via careerplan.io/jobs/15939-BB-634484-7878-9174-S-mitarbeiter-advanced-resolution-team-mwd-at-rheinmetall-ag)
Domain
IT Operations / Shipbuilding
Required skills
IT incident/problem management, complex IT analysis, preventive measure implementation, technical documentation, knowledge base management, cross-functional collaboration, KPI development
Preferred skills
Shipbuilding domain knowledge, new technology evaluation
Technologies
IT monitoring tools, knowledge management systems
Responsibilities
Analyze complex IT incidents, identify recurring failure patterns, evaluate and introduce new technologies, create technical documentation, act as interface between customers and support levels, conduct knowledge transfer and training
Seniority
Senior, hands-on IC