Technology Support Lead - Governance Lead
Core
Subject matter expert for end-to-end problem management and governance across application and infrastructure services, leading the adoption of enterprise-authorized AI capabilities to improve incident triage and operational stability.
Role type
Senior IC problem management lead (ITIL/Operations)
Builds
Operational stability, service resilience, and reduced recurrence of systemic issues in full-stack technology systems (via careerplan.io/jobs/g1068549-technology-support-lead-governance-lead-at-j-p-morgan)
Domain
Financial services / IT Operations / Problem Management
Required skills
Problem management lifecycle, root cause analysis, ITIL framework, enterprise AI validation, observability, operational risk management, stakeholder influence, incident trend analysis, corrective action planning
Preferred skills
Site Reliability Engineering (SRE), Production Management, structured RCA, post-incident review, problem management metrics, AIOps, ITIL certification, cloud technology, operational risk management
Technologies
AI, Cloud, ITIL, Security
Responsibilities
Lead end-to-end problem management from identification to closure; execute policies for operational stability; analyze incident trends to identify systemic problems; facilitate structured root cause analyses and post-incident reviews; establish ownership and success measures for problem records; partner with engineering and operations to deliver sustainable remediation; identify operational risks and coordinate mitigation; define and report problem management metrics; apply AI-assisted practices to identify recurring interruption patterns.
Seniority
Senior, hands-on IC
