Strategic Customer Success Manager - Italian Speaking
Core
Strategic Customer Success Manager for Italian-speaking enterprise accounts in Europe, driving adoption, retention, and growth for an AI video platform.
Role type
Strategic Customer Success Manager
Builds
AI video content platform for enterprise skill development and visual communication
Domain
B2B SaaS / AI / Video Technology
Deliverable
production ML models
Required skills
Enterprise account management, B2B SaaS experience, KPI management, risk forecasting, stakeholder engagement (C-suite to users), client onboarding, ROI analysis, Italian fluency, English fluency
Preferred skills
Fast-growing tech company experience, AI or video tools familiarity, light video editing
Responsibilities
Drive adoption and retention for enterprise clients, partner with Sales for onboarding, educate clients on video creation, engage senior stakeholders, manage client health and growth opportunities, ensure ROI understanding
Seniority
Mid-Senior, hands-on IC