Strategic Account Manager, Firefox Enterprise
Core
Primary point of contact for assigned enterprise customer accounts, driving adoption, engagement, and satisfaction for Firefox Enterprise in France.
Role type
Senior Strategic Account Manager (Enterprise SaaS)
Builds
Firefox Enterprise browser adoption and retention for business and government customers
Domain
Enterprise security, privacy, and open-source software
Required skills
Enterprise SaaS account management, relationship building, renewal and retention management, expansion opportunity identification, internal cross-functional coordination, data-driven account health tracking
Preferred skills
Experience in security or infrastructure sales, negotiation and influence skills, ability to travel within France
Technologies
Firefox Enterprise
Responsibilities
Serve as primary point of contact for assigned accounts, build long-term client relationships, understand customer goals and business needs, drive adoption and engagement, manage renewals and retention risks, coordinate with internal teams, identify expansion opportunities, track account metrics, conduct business reviews, resolve and escalate issues
Seniority
Senior, hands-on IC