General Manager, SMB - US-Based
Core
Own the strategy, growth, and profitability of Toptal's Small & Medium Business (SMB) unit, managing P&L, building a high-performing sales organization, and expanding revenue through inbound execution, outbound campaigns, and partnerships.
Role type
General Manager, SMB (Strategy & P&L)
Builds
SMB revenue and profitability for Toptal's talent and AI-based solutions
Domain
Professional Services / Technology Staffing / AI Solutions
Required skills
P&L management, sales strategy, team building, performance management, partnership development, marketing strategy, client retention, business planning, financial forecasting, commercial judgment
Preferred skills
Experience in high-volume sales environments, expertise in talent services or AI solutions, ability to scale outbound motions
Technologies
CRM systems, sales analytics tools, AI-based solution platforms
Responsibilities
Set and execute SMB strategy with clear financial objectives; Own the P&L and budget allocation; Improve conversion rates from first contact to engagement; Grow and retain the client base through account management; Build outbound sales and targeted marketing campaigns; Activate a partnership ecosystem for qualified demand; Expand adoption of services and AI-based solutions; Build a high-performing sales organization with rigorous performance management; Match capacity and coverage to work demand; Run the business with reliable evidence and data-driven insights
Seniority
Senior, hands-on IC
