Manager, Technical Account Teams (Commercial)
Core
Lead a team of Commercial Technical Account Managers to drive onboarding, adoption, customer health, and retention for security and engineering teams using open-source code management tools.
Role type
Senior Manager, Post-Sales / Customer Success
Builds
A scalable post-sales operating system including segmentation, health scoring, and lifecycle playbooks for B2B SaaS customers.
Domain
B2B SaaS, Developer Tools, Software Supply Chain Security
Required skills
Team leadership and coaching, GRR/NRR/adoption target ownership, post-sales operations management, technical background in security or developer tools, account risk escalation, post-sales system operationalization, executive presence
Preferred skills
Software supply chain security domain expertise, scaling post-sales at high-growth startups, TAM charter management, CS platform proficiency (Vitally)
Technologies
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Responsibilities
Lead, coach, and hire Commercial TAMs; Own adoption and gross retention outcomes; Mature post-sales operating systems and playbooks; Act as senior escalation point for at-risk accounts; Drive team automation and efficiency; Feed technical intelligence to Product/Engineering; Report retention and team health metrics
Seniority
Senior Manager, hands-on leadership