Manager, Technical Account Teams (Enterprise)
Core
Lead a team of Enterprise Technical Account Managers to drive customer adoption, health, and retention for a developer security platform.
Role type
Senior Manager, Enterprise Technical Account Management
Builds
A retention engine and post-sales operating system for enterprise security and developer teams
Domain
B2B SaaS, Developer Tools, Software Supply Chain Security
Required skills
Team leadership, post-sales management, retention strategy, stakeholder management, technical product knowledge, operational excellence, data-driven decision making, crisis management, automation, executive presence
Preferred skills
Software supply chain security, AppSec, DevSecOps, startup scaling, TAM charter management, CS platform expertise
Technologies
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Responsibilities
Lead, coach, and grow a team of Enterprise TAMs; Own adoption, customer health, and gross retention outcomes; Influence and mature the post-sales operating system; Act as senior escalation point for at-risk accounts; Set performance standards and drive team efficiency; Feed technical field intelligence to Product and Engineering; Report retention and team health metrics
Seniority
Senior, hands-on IC manager
