Principal Presales Engineer, Product Specialist
Core
Partner with sales and solutions engineering to scope, design, and validate complex multi-product Twilio solutions for enterprise clients, focusing on Conversational AI and messaging architectures.
Role type
Principal Presales Engineer (Product Specialist)
Builds
Multi-product solution architecture and compelling technical presentations
Domain
CPaaS, Voice, AI, Messaging
Deliverable
production ML models
Required skills
Conversational AI/LLM architecture design, API-based event-driven systems, REST APIs, webhooks, backend development (Node.js/Python), messaging platform throughput management, Portuguese (fluent), English (fluent)
Preferred skills
Overlay/specialist pre-sales experience, product roadmap collaboration, CPaaS platform exposure, Spanish (business-level)
Technologies
OpenAI, Dialogflow, REST APIs, Node.js, Python
Responsibilities
Design and validate scalable, secure multi-product messaging architectures; support value-selling strategies in complex sales cycles; document client technology patterns to influence product strategy; partner with Sales and Solutions Engineers to secure technical wins.
Seniority
Principal, hands-on IC
