Business Owner (m/w/d) Digitale Serviceprozesse & Tools
Core
Oversee and develop digital after-sales processes and tools for the service organization, ensuring alignment with company strategy and service requirements.
Role type
Business Owner (Digital After-Sales Processes & Tools)
Builds
Digital after-sales solutions and tools for the service organization
Domain
Construction machinery / After-Sales services
Required skills
Process management, Change management, Stakeholder coordination, User training, Incident management, Data quality assurance
Preferred skills
Experience in after-sales/service environment, Digital product knowledge, IT project exposure
Technologies
N/A
Responsibilities
Define and prioritize requirements from service departments and branches, Coordinate implementation with internal IT and product teams, Lead change management and enablement for new digital solutions, Conduct user training and support testing/acceptance, Manage support and incident processes, Ensure process and data quality through documentation and standards
Seniority
Mid-Senior, hands-on IC