[쿠팡로지스틱스서비스] 로켓설치 서비스 운영 및 전략 기획 담당자
Core
Designing data-driven metrics, measuring performance, and deriving service improvement strategies for post-purchase A/S of home appliances and electronics.
Role type
Senior strategy and operations lead for post-purchase A/S
Builds
Optimized A/S processes and infrastructure (Router/CAPA) for home appliances and electronics
Domain
Logistics / Consumer Electronics / After-Sales Service
Deliverable
dashboards & analysis
Required skills
Data-driven insight generation, Business problem solving, Strategic planning, Process optimization, Infrastructure improvement
Preferred skills
A/S domain experience, Home appliance manufacturing/distribution business experience
Responsibilities
Establish A/S operation strategies, Design data-based metrics, Measure performance and drive service improvements, Optimize A/S processes and infrastructure
Seniority
Senior, hands-on IC