[쿠팡로지스틱스서비스] 로켓설치 서비스 운영 및 전략기획 담당자
Core
Designing and executing strategies to improve customer experience for post-purchase appliance issues (TVs, refrigerators, washing machines, laptops) via a national service network.
Role type
Senior strategy & operations lead for after-sales service (A/S)
Builds
Optimized A/S processes and infrastructure (Router/CAPA) for home appliance repair and on-site service
Domain
E-commerce logistics and home appliance after-sales service
Deliverable
product features
Required skills
Strategic planning, data-driven insight generation, business problem solving, cross-functional collaboration
Preferred skills
A/S domain expertise, home appliance manufacturing/distribution experience
Responsibilities
Establishing A/S operation strategies, designing data-based metrics for performance measurement, optimizing A/S processes and infrastructure
Seniority
Senior, hands-on IC
