Customer Support Representative (Night Shift)
Core
Provide high-quality technical support and troubleshooting for hardware, software, and networking systems across multiple communication channels.
Role type
Technical Support Representative (IC)
Builds
Customer support interactions and resolved technical issues
Domain
Telecommunications / Customer Experience
Deliverable
client delivery
Required skills
Troubleshooting, Root cause analysis, Technical documentation, Multi-tasking, Performance metrics management, Product knowledge
Preferred skills
AI tool usage (ChatGPT, Copilot), Hardware knowledge, Networking knowledge, PC/Mac OS proficiency
Technologies
ChatGPT, Microsoft Copilot, Microsoft Office
Responsibilities
Troubleshoot customer issues across hardware, software, and networking systems; Document customer interactions, issues, and resolutions; Manage multiple requests simultaneously in a fast-paced environment; Follow through on customer issues until resolution; Leverage AI tools to support daily workflows and improve response quality.
Seniority
Mid-level, hands-on IC