Senior Customer Success Manager
Core
Strategic, customer-centric role owning a portfolio of ~40–50 mid-market accounts to ensure measurable business outcomes through proactive engagement and deep relationship management.
Role type
Senior Customer Success Manager (Mid-Market)
Builds
Customer retention, adoption, satisfaction, and strategic health for mid-market accounts using a technical interviewing platform.
Domain
SaaS / EdTech / Technical Interviewing
Required skills
Strategic relationship management, Communication & influence, Analytical thinking, Problem solving & initiative, Business acumen, Cross-functional collaboration, AI fluency
Preferred skills
None stated
Technologies
AI tools
Responsibilities
Manage a book of ~40–50 mid-market customers focusing on retention and adoption; Lead onboarding plans to ensure rapid time-to-value; Use data to proactively identify at-risk accounts and recommend corrective actions; Develop and execute customer success plans aligning with business goals; Drive renewal conversations and mitigation strategies; Identify expansion opportunities and influence them with Strategic Account Executives; Conduct periodic business reviews to showcase value; Serve as the voice of the customer internally to drive product improvements; Partner with Product, Support, Marketing, and other teams; Use AI tools daily for account research, insights, planning, and workflows.
Seniority
Senior, hands-on IC