Account Manager (Remote - Mexico)
Core
Manage relationships with 100–130 high-value home service professionals (Pros) to drive retention, engagement, and account expansion via consultative selling.
Role type
Associate Account Manager (SaaS)
Builds
SaaS platform for home service professionals (scheduling, dispatching, payments)
Domain
Home services / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, consultative selling, CRM proficiency (Salesforce), data analysis, cross-functional collaboration, SOP management, KPI tracking
Preferred skills
Contractor or home services industry experience, AI tool usage
Responsibilities
Establish and nurture long-term relationships with Pros, support contract renewals, execute upselling and cross-selling of add-on products, analyze account performance data, manage account-specific SOPs, conduct regular business reviews, collaborate with Sales/CS/Product/Support teams, meet and exceed KPIs for renewals and expansion
Seniority
Individual Contributor, mid-level
