Client Operations Account Executive
Core
Manage client complaints, disputes, and operational matters while ensuring SLA adherence and resolving issues fairly and efficiently.
Role type
Client Operations Account Executive
Builds
Operational stability and strong client relationships through effective dispute resolution and process improvement
Domain
Financial services / Client Operations
Deliverable
client delivery
Required skills
complaint investigation, root cause analysis, SLA monitoring, reporting, invoice reconciliation, data consolidation, advanced Excel, contractual compliance, stakeholder communication
Preferred skills
banking experience, second European language, strategic thinking, process improvement
Technologies
Microsoft Office, Excel
Responsibilities
Act as primary point of contact for client complaints and disputes; investigate issues and identify root causes; maintain accurate records of complaints and outcomes; monitor complaint-resolution timelines against SLAs; prepare regular reports on SLA performance and complaint trends; collaborate with Operations, Compliance, and Legal teams to address systemic issues; support operational administration including account management and data consolidation.
Seniority
Individual Contributor, operational execution