Disputes Analyst
Core
Investigate cardholder disputes, coordinate recovery with merchants, and resolve claims in accordance with Federal Regulations and network rules.
Role type
Disputes Analyst (Risk Operations)
Builds
Financial recovery and risk mitigation for a consumer fintech platform
Domain
Fintech / Payments / Regulatory Compliance
Deliverable
client delivery
Required skills
Dispute investigation, Regulation E knowledge, card network rules, evidence gathering, customer communication, pattern identification, cross-functional coordination
Preferred skills
Fintech experience, fraud operations background, Microsoft Office proficiency
Responsibilities
Process daily dispute tasks from operational queues, review claims per Regulation E and network rules, manage customer communication via email, initiate actions to resolve disputes and mitigate risk, respond to document requests and prepare rebuttals, coordinate with merchants and partners for recovery, liaise with Risk/Fraud/Member Experience teams, identify and surface dispute/fraud trends, support risk initiatives to reduce losses
Seniority
Individual Contributor, 1+ years experience