Customer Success Manager
Core
Drive renewal and expansion revenue for mid-sized commercial clients by managing client relationships, onboarding, and adoption.
Role type
Mid-level Customer Success Manager (Sales-focused)
Builds
Long-term customer relationships and recurring revenue streams
Domain
Cybersecurity / SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SaaS subscription sales, client onboarding, revenue forecasting, objection handling, Salesforce.com, Google Suite, stakeholder collaboration
Preferred skills
Mid-market account management, complex solution articulation
Responsibilities
Renew and expand revenue within assigned client base, proactively address client concerns to secure long-term relationships, forecast and achieve quarterly and annual revenue targets, onboard clients and assist with adoption, collaborate with Territory Managers and Sales Engineers to drive expansion, advocate for customer feedback
Seniority
Mid-level, hands-on IC
