Customer Success Executive, Health Plans
Core
Trusted advisor and primary point of contact for health plan customers, driving retention, member engagement, and demonstrating value through utilization and cost-savings reporting.
Role type
Senior Customer Success Executive (Health Plans)
Builds
Retention and renewal outcomes for health plan accounts; scalable playbooks for the Health Plans segment.
Domain
Healthcare / Health Plans / Payer Services
Deliverable
client delivery
Required skills
Account management, multi-stakeholder relationship management, payer operations knowledge, data-informed recommendations, executive presentation, cross-functional collaboration
Preferred skills
Existing health plan relationships, clinical program integration knowledge, Salesforce/CRM proficiency, analytical writing
Responsibilities
Own a portfolio of health plan accounts; drive retention and renewal outcomes; increase member engagement and program utilization; present program value and cost-savings data to leadership; partner cross-functionally to deliver seamless experiences; identify expansion opportunities; contribute to customer success playbooks.
Seniority
Senior, hands-on IC
