Customer Success Advisor
Core
Own post-sale success for enterprise customers using SAFE's CTEM platform to achieve measurable exposure and business-risk reduction.
Role type
Senior Customer Success Advisor (Cybersecurity)
Builds
Customer adoption and value realization of AI-driven cyber risk management platform
Domain
Cybersecurity / Enterprise Risk Management
Deliverable
client delivery
Required skills
vulnerability/exposure management, GRC, communicating technical risk to executives, managing multi-stakeholder enterprise accounts, project management, customer success metrics
Preferred skills
experience in risk consulting or management consulting
Technologies
CTEM platform
Responsibilities
Partner with CISOs and risk teams to prove business-risk reduction; act as the voice of the customer internally; reconcile success definitions across stakeholders; drive GRR, NRR, and value realization metrics; become a platform expert to enable customer self-sufficiency; partner with CSEs on deployment issues; communicate product enhancements to Product Management.
Seniority
Senior, hands-on IC
