Customer Success Lead
Core
Build relationships and strengthen product adoption and engagement for therapy providers, educators, and employers using autism and IDD care software.
Role type
Customer Success Lead (Level 1)
Builds
Customer engagement and growth within the ABA and special education software platform
Domain
Healthcare technology / Applied Behavior Analysis (ABA)
Deliverable
dashboards & analysis
Required skills
Customer relationship building, conflict resolution, project management, cross-functional collaboration, KPI tracking, product knowledge management
Preferred skills
EMR/EHR system experience, healthcare compliance knowledge, ABA certification familiarity, Salesforce proficiency
Responsibilities
Maintain client health scores and NPS, manage customer lifecycle relationships, drive product adoption and best practices, partner with Account Managers for expansion, act as voice of the customer, identify and mitigate customer risks
Seniority
Junior, individual contributor