Kundenberater/ Customer Experience Specialist (m/w/d) - Leipzig
Core
Customer-facing sales specialist who engages potential customers, manages the sales process, and delivers vehicles at Tesla stores and events.
Role type
Customer Experience Specialist (Sales & Delivery)
Builds
Tesla vehicle sales and delivery experience
Domain
Automotive / Electric Vehicles
Deliverable
product features
Required skills
interpersonal skills, customer service, lead generation, CRM data management, needs analysis, presentation skills, vehicle delivery coordination, driver's license (Class B)
Preferred skills
passion for Tesla mission, ability to convey complex information clearly, flexibility for weekend work
Responsibilities
Proactively approach potential customers to identify leads and build a pipeline; Provide excellent customer service including answering questions, handling objections, and organizing test drives; Efficiently capture and update customer data in the CRM system; Analyze customer needs and present vehicles to convert leads into buyers; Collaborate with sales teams to optimize lead strategies and processes; Assist in the vehicle delivery process including handover, document verification, and final checkout; Provide product training to customers before departure, explaining vehicle functions and supporting test drives
