Customer Success - Australia Clients
Core
Achieve Australian revenue targets by renewing services for existing clients, driving cash collection through upsells, and delivering a high-satisfaction customer experience for micro SMEs.
Role type
Senior Customer Success Manager (Renewals & Revenue)
Builds
Renewal lifecycle management and revenue expansion for B2B SaaS and services clients
Domain
FinTech / Corporate Services / Accounting
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
B2B SaaS renewal management, cash collection strategy, upsell and upgrade execution, CRM pipeline management, cross-functional collaboration, data-driven forecasting, end-to-end issue resolution
Preferred skills
Experience with Australian market clients, background in accounting or corporate secretarial services, ability to conduct tough conversations
Technologies
CRM tools, reporting tools
Responsibilities
Achieve monthly renewal rate and cash collection targets for the Australian client base, conduct detailed investigations into customer interactions to drive resolution, manage the customer pipeline using data-driven methods, partner with product and finance teams to improve renewal processes, proactively identify revenue expansion opportunities, maintain high CSAT scores throughout the renewal lifecycle
Seniority
Senior, hands-on IC