Changemanager / ITIL Servicemanager (w/m/d)
Core
Coordinate and manage the IT Change Enablement process within a complex customer and managed-service environment, ensuring quality and risk assessment for all changes.
Role type
IT Change Manager / ITIL Service Manager
Builds
IT services and infrastructure for enterprise customers and the Mittelstand
Domain
IT Service Management (ITSM) / Managed Services
Required skills
IT Service Management (ITSM), Change Management, Change Enablement, ITIL 4, risk assessment, impact analysis, stakeholder coordination, technical understanding of modern IT infrastructures
Preferred skills
Experience in a managed-service environment, knowledge of standard, normal, and emergency changes, moderation of Change Advisory Boards (CAB)
Technologies
ITIL 4, ITSM tools
Responsibilities
Coordinate Standard, Normal, and Emergency Changes; moderate the Change Advisory Board (CAB); assess Change Requests for quality, completeness, dependencies, and service risks; evaluate impacts on IT services, availability, SLA, security, and data privacy.