Sitemanager (w/m/d)
Core
Leading a team responsible for Reporting, User Management, and Order Control within Managed Services, ensuring service delivery quality and managing resources, capacity, and budget.
Role type
Senior Team Lead / Site Manager (Managed Services)
Builds
Managed Services operations for Enterprise and SME clients
Domain
IT Services / Managed Services / European Market
Required skills
Team leadership, Service Management processes, Budget planning, Resource management, Stakeholder management, Negotiation
Preferred skills
ITIL certification, Digital Employee Experience (DEX) knowledge
Technologies
ITIL, Managed Services platforms
Responsibilities
Lead and develop team members in operational environments, Ensure successful delivery of Managed Services meeting quality standards, Manage resource, capacity, and budget planning, Act as key contact for team, HR, Works Council, and client departments, Build new competencies and structures
Seniority
Senior, hands-on IC with leadership responsibilities