Teamleiter Managed Services (w/m/d)
Core
Leading a Managed Services team to ensure stable, customer-oriented, and economically viable IT service operations while developing long-term client relationships.
Role type
Senior Team Lead / Manager, Managed Services
Builds
IT service operations and Managed Services for enterprise clients
Domain
IT Services / Managed Services / Enterprise IT
Required skills
IT Service Management (ITIL), Service Level Management, KPI management, team leadership, stakeholder management, escalation management, customer relationship management, strategic planning
Preferred skills
Experience in Digitalization, Multi Cloud, Modern Workplace, Security, Artificial Intelligence
Technologies
ITIL, Multi Cloud, Microsoft Hybrid & Cloud Solutions, SmartCity
Responsibilities
Lead and develop the Managed Services team; Ensure stable service operations and SLA compliance; Manage service processes and escalations; Act as central point of contact for clients; Collaborate with partners to develop services and support sales activities
Seniority
Senior, hands-on IC / Manager